Home Complaints Wixstars Casino - Player’s experiencing some withdrawal problems.

Amount: €45

Wixstars Casino - Player’s experiencing some withdrawal problems.

8.4/10 Very Good reputation Submitted: 10 Jun 2020 | Resolved : 15.06.2020
Our verdict

Case closed

RESOLVED

Case summary

6 days ago - 15 Jun 2020

The player from Finland is complaining he hasn’t been paid. The player received his money, therefore we closed the complaint as 'resolved'.

Written by Kristína
Casino analyst and complaint specialist
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No money has been paid

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Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your complaint correctly. Could you provide more details, so I can understand better what the issue might be? Were your winnings confiscated or you just aren't able to withdraw?

Thank you very much in advance for your reply.

Best regards,

Kristina

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Do not transfer profits to my account. Asshole casino

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Jouni, thank you for your reply. Could you please confirm, that you have passed the KYC (verification) process successfully? 

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I am

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I finally got the money

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Dear Jouni,

Thank you for letting me know this great news. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina