Home Complaints Winorama Casino - Player’s struggling to withdraw his winnings.

Amount: €100

Winorama Casino - Player’s struggling to withdraw his winnings.

7.8/10 Good reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

5d 5h 18m 42s

Case summary

3 days ago - 18 Jun 2020

The player from Italy is experiencing difficulties withdrawing his winnings.

Written by Petronela
Casino analyst and complaint specialist
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I deposited money on winorama now it does not make me withdraw as I deposit I must also withdraw please if not I don't play anymore .......

Automatic translation
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Dear Adriano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Have you accumulated winnings with a bonus play or real money? Have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

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Good morning, he made me withdraw, but he didn't ask me for my credit card, maybe they credited me to the card where I deposited?

Automatic translation
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Great news Adriano. Much likely your winnings have been sent to the same card. I will keep this complaint opened until your confirmation about a successful withdrawal. Please let me know when you’ll receive your winnings. Thank you in advance.

Adriano has 5d 5h 18m 42s to reply