Home Complaints Slottica Casino - Player’s struggling to withdraw her winnings.

Amount: Mex$850

Slottica Casino - Player’s struggling to withdraw her winnings.

4.7/10 Bad reputation Submitted: 18 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding

REJECTED

Case summary

7 days ago - 05 Jul 2020

The player from Mexico is experiencing difficulties to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
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I want to withdraw from my account, I have already requested it twice and they have been rejected. Try another method and it didn't work.

Automatic translation
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Dear Leticia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this were your first attempt to withdraw funds? Have you been advised any specific alternative method to withdraw your winnings? If there’s any relevant communication, please forward it to [email protected]. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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Dear Leticia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.