Home Complaints Sazka Hry - Player has been experiencing difficulties loading the website properly.

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Sazka Hry - Player has been experiencing difficulties loading the website properly.

8.4/10 Very Good reputation Submitted: 18 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding


Case summary

8 days ago - 05 Jul 2020

For several months, the player from Czech Republic has been experiencing technical difficulties while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Show English translation Show Czech original

For the last 6 months, after a certain number of spins, I regularly see that either the game or the account is not available. When it tries to play the game again, it writes an error. It is not possible to get to the lobby, you have to close the whole page and reopen it.

Automatic translation

Dear Lucie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how could I be of help. I would recommend sharing your experience in our Forum /forum, where it will be accessible and visible for more players.

Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply. 

Best regards,



Dear Lucie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.