Home Complaints Fortune Clock Casino - Player’s requests for deposit limits have been overlooked.

Amount: €600

Fortune Clock Casino - Player’s requests for deposit limits have been overlooked.

5.7/10 Questionable reputation Submitted: 18 Jun 2020 | Unresolved : 03.07.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

11 days ago - 03 Jul 2020

The player from Australia has set deposit limits. Unfortunately, his enquiry was ignored. Casino doesn't answer.

Written by Viliam
Casino analyst
Public

hi I was given a personal manager who ring me called Ivan pester me to deposit. we chatted via email. I told him.to make my lots 20 a day he read it agreed etc n sent me more offered. I then lost on the thus sure. 599 requested rejected . spent it all then deposited well over 600 in s couple days when my liit was 20 a day. now this is a personal account manager he's now ignoring me as requested to be refunded over my limit. any UK casino would do this these are not doing so.

Public

Dear Andrew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward me the emails or screenshots showing that you have set deposit limits. My email address is [email protected]. If there’s any relevant communication between you and the casino, please forward it too. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Thank you very much Andrew for providing all the necessary information via email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Andrew,

I looked at your complaint and will do my best to help you. I would like to invite Fortune Clock Casino into this conversation. Why you didn’t set deposit limit as player requested?

Public

We would like to ask the Fortune Clock Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

There not going to reply what shall I do . All the payments are random not from fortune clock I did not give them authorisation to use a third party. This has affected my credit rating as has flagged up potential fraud apparently.

Public

Dear Andrew,

If Casino fails to respond in given time frame you can contact Curacao gaming authority under which they operate. They will review your case more deeply and thoroughly. You can contact them by sending email to address: [email protected].

Public

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.