Home Complaints Cool Cat Casino - Player’s struggling to withdraw his winnings.

Amount: $100

Cool Cat Casino - Player’s struggling to withdraw his winnings.

8.1/10 Very Good reputation Submitted: 18 Jun 2020 | Case closed : 05.07.2020
Our verdict

Player stopped responding

REJECTED

Case summary

5 days ago - 05 Jul 2020

The player from United States is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist
Public

deposited $20 in btc. Played with that money and won $100. I tried to withdrawal the money but the site said it failed. I sent multiple email to the casino asking why and they won’t give me an answer. I’ve made a deposit but it still won’t let me use their live chat feature. It just seems super shady and it’s crazy they ignoring me cause they can’t even pay me the $100.

Public

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if  you have accumulated winnings with a bonus play or real money? Have you completed the account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.