Home Online Casinos Castle Jackpot Casino Review

Castle Jackpot Casino Review

Rating for players from Australia: 9.1
9.2 Reputation
rating
Perfect
Reputation
Rating for players from Australia: 9.1
Perfect
Reputation
Author: Matej Novota | This review was last updated: 2020-05-11T00:00Z  

We've thoroughly reviewed Castle Jackpot Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Castle Jackpot Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Castle Jackpot Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 0 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 659 black points in total, out of which 659 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Castle Jackpot Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

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Residents from
Australia
Accepted
IP addr. from
Australia
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit BonusRegister a valid credit/debit card to claim this bonus
New players only
18+, <a href="https://www.begambleaware.org">www.begambleaware.org</a>
' data-original-title="" title="">*T&C's apply
10 FREE SPINS on Book of Dead
Deposit Bonus*T&C's apply
100% up to £100
Owner
LeoVegas Gaming Ltd
Established
2015
Withdrawal limit
Not Limited
Licensing Authority
Australia
Perfect
Interesting Facts
  • Only for UK residents
Positives
  • Mobile casino application for Android
  • Good selection of game providers
  • Live dealer games are available
Negatives
  • Live chat support is not available 24/7

Complaints about Castle Jackpot Casino and related casinos (17)

We have conducted extensive research on the web and as a result we have found following 17 complaints on Castle Jackpot Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Castle Jackpot Casino a Perfect reputation.

Perfect Casino Reputation
Complaints on related 21.co.uk Casino (Same owner)
Failed self-exclusion
Black points: 105 (10 for this casino)
The player's account was locked due to a self-exclusion.
The player made a deposit of £100, took a 100% bonus and after completing the wagering requirements, he requested a withdrawal. He had provided all the documents needed for the account verification but later on, his account was locked due to a self-exclusion. No further information is available.
 
This complaint is from 3/2015
Disputed amount: £830 (real money)
Read more on: casinomeister.com
Read more
Uncertain case, good regulator
Black points: 0
The player’s withdrawals were canceled and he noticed unauthorized transactions from his bank account.
James requested two withdrawals of £150 and £450 and locked his account. A customer support representative informed him that his withdrawals have a status of “Canceled”, to which James responded by stating that it’s impossible as his account was locked and therefore nobody could have canceled the withdrawals. While dealing with this over e-mail, James noticed numerous unauthorized transactions (total of £513) taken from his bank account by the casino, expressing his worries that his account might have been hacked. James insisted on dealing with the issue quickly, however, the casino’s responses were unsatisfactory so James turned to police, his bank, UK gaming commission, and Alderney gambling control commission for help. No updates since.
 
This complaint is from 5/2014
Disputed amount: £600 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 0
Extremely long withdrawal process for no reason provided by the casino.
Rollanumber97 sent all the documents needed for verification to the casino and requested a withdrawal which kept on being in a pending mode for a while. No further update is available ever since then.
 
This complaint is from 5/2014
Disputed amount: £400 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Pink Casino (Same owner)
No reaction policy, good regulator
Black points: 208 (20 for this casino)
The player's winning was confiscated due to a multiple breached rules of the casino.
The player registered and accepted a welcome bonus offer. Shortly after that they won, requested a withdrawal and sent all the documents requested by the casino for verification. The next day they received an email where the casino informed the player about confiscating their winning due to multiple broken rules. The player filled the complaint and the casino never responded to it where the ThePOGG recommended asking the ADR service eCORGA for help. Ever since then there is no update available about this case.
 
This complaint is from 10/2016
Disputed amount: £3,577 (bonus money)
Read more on: thepogg.com
Read more
Failed self-exclusion
Black points: 103 (10 for this casino)
The player's winning was denied due to a self-exclusion at the casino's sister site.
The player was self-excluded at the casino's sister site and when they requested a withdrawal, it was denied due to this reason. The casino decided to not to pay the player's winning nor the deposit. They also stopped responding to their request which made this case unresolved.
 
This complaint is from 5/2014
Disputed amount: £600 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Slot Boss Casino (Same owner)
Failed self-exclusion
Black points: 2600 (260 for this casino)
The player's winning was confiscated due to a self-exclusion at the sister's casino.
Dan requested a withdrawal of £5,000 but it was denied due to a previous self-exclusion at the casino's sister site, Pink Casino. The casino decided to keep the winning and the deposit, too. The player claimed that he did pass the verification so why wouldn't they pay him what he deserved. The ThePOGG recommended Dan to ask for the help of a gaming authority. Unfortunately, the case was not resolved and it stayed open.
 
This complaint is from 8/2017
Disputed amount: £5,000 (real money)
Read more on: thepogg.com
Read more
Complaints on related Slotto Casino (Same owner)
Uncertain case, good regulator
Black points: 21 (2 for this casino)
The player's funds disappeared after a click of a button for no reason.
The player used a first deposit bonus but lost. They made another two deposit and got their winning up to £190 and requested a withdrawal. When the player went to check on their account, they clicked on the bonus balance to remove the bonus funds and the whole amount disappeared. There is no further information provided about this complaint.
 
This complaint is from 4/2017
Disputed amount: £100 (real money)
Read more on: casinomeister.com
Read more
Complaints on related LeoVegas Casino (Same owner)
Failed self-exclusion
Black points: 1774 (177 for this casino)
Account closed due to the accusation of the self-exclusion.
The player requested a withdrawal in the amount of £2,700 and soon after that their account was closed. The player contacted the casino and was asked to send the documents for verification. After they contacted the casino for an update, they informed the player about being self-excluded back in 2016 without any proof. The player never self-excluded themselve before. The casino offered the player to pay back the deposit money, £770 in total. There is no further information on the case.
 
This complaint is from 8/2018
Disputed amount: £2,700 (real money)
Read more on: askgamblers.com
Read more
Failed self-exclusion
Black points: 318 (31 for this casino)
Account closed due to a multiple accounts holdings.
The player had an old account where he self-excluded himself from a few years ago. He tried to reopen it by contacting the casino without a response. He decided to open a new one, sent the documents for verification and while waited for the approvement, he played and won NOK6,500. He requested a withdrawal and the casino found out about his old account with them. Due to the breach of terms and conditions of having two accounts, the account went under the review. After it was reviewed, the casino informed the player about being warned previously about creating more than one account with them. The player claimed that if they would´ve reopened his old account, he would´ve never opened a new one. The casino decided the accounts would remain closed due to having multiple accounts and they wouldn't pay the player his winnings. There is no further information on this case.
 
This complaint is from 3/2018
Disputed amount: 6,500 kr (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 318 black points in total (31 for this casino)
Insufficient evidence from casino
Black points: 970 (97 for this casino)
Duplicate accounts accusation, account closed and all funds seized.
The player requested a withdrawal of SEK18,000 and was asked to verify the documents. When the player called the support to ask which documents needed to be verified he was informed that there has been a mistake and the account will be closed due to multiple accounts registered under his name. After he received an email from the finance department about it, he asked them if both accounts were verified and they answered with "no". He also wanted to see a proof of double accounts but that was denied. The casino claimed that they have checked his accounts thoroughly and that he won't receive his deposit and the accounts would remain closed permanently. There has been no further information on this case.
 
This complaint is from 12/2017
Disputed amount: 18,000 kr (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 223 (22 for this casino)
The account has been locked for months due to a security check.
The player's account was blocked for a few months due to a security check, but the player did receive his payment of €600. The player said the situation was embarrassing for him. He sent tens of emails, phone calls and live chats with no luck of getting an answer from the casino. There is no further information on the case.
 
This complaint is from 6/2018
Disputed amount: €600 (bonus money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 82 (8 for this casino)
The player's account was blocked without an explanation given.
The player complained that they made a withdrawal request but later on found out their account was blocked. Many contact attempts with the casino had been made to no avail. The player didn't receive any explanation as to why their account got locked or what was wrong with the withdrawal request as all the documents needed for verification were submitted. No reaction from the casino, no more update on this case.
 
This complaint is from 12/2018
Disputed amount: £120 (bonus money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 82 black points in total (8 for this casino)
Delayed payment, likely paid
Black points: 100 (10 for this casino)
Delayed withdrawal process.
A player from India complained their withdrawal request wasn't processed within the indicated timeframe. When this issue arose with the casino, the player didn't receive any update so they created a complaint. The casino reacted to it and asked the player to send them a direct email. No more update since then.
 
This complaint is from 6/2019
Disputed amount: 150,000 INR (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 50 (5 for this casino)
Duplicate accounts, terms and conditions breached, all funds were seized.
The player requested a withdrawal and shortly after that he provided the documents for verification, He received an email that stated that he had multiple accounts and could have reopened the old account. But because he didn't have access to the old email address anymore, he couldn't do so. The other account was opened by his ex-wife with his information and her email address. The casino decided to close his account, kept the funds, but left the ex-wife's account open. There is no further information on this case.
 
This complaint is from 2/2015
Disputed amount: $4,000 (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 30 (3 for this casino)
The account was closed and all funds were seized.
Dave, a long time player from the UK, had his account verified where he had to prove a lot of his information that would allow him to deposit huge sums. After he passed the verification, he was rewarded £5,000 in real money and £5,000 in bonus money. Shortly after that, he received an email about his account being under the review for 7 days due to irresponsible gambling. Seven days passed and his account was still blocked. Dave tried to contact the casino via phone calls and emails with no luck. Finally, he received an email where he was asked to verify that he didn't take money directly from this company where he owned a share and that he took money from his smaller company that invoiced his larger company. The casino never responded to Dave about the last verification. There is no further information on this case.
 
This complaint is from 7/2018
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 16 (1 for this casino)
Problematic withdrawal process.
The player wanted to make a withdrawal via their new bank account but the casino refused it because it was not verified and the player was told to request the withdrawal to his old bank account. However, the old bank account was closed and they were advised to change the bank account info via a tab in the account. However, when the player tried to access it, they always got an error message. The casino kept telling the player the issue was sent to the relevant department and that they would get back to them once they'd solved this. About six weeks later, there was no progress on this issue and the player lost all the hope about getting paid so they gambled away the remaining funds and said they would never play at this casino again. No further comment is available since then.
 
This complaint is from 1/2019
Disputed amount: $250 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 1
Casino refused to close the player's account permanently.
The player tried to close the account permanently but he kept receiving different answers from the support team. He had two options which one of them was to self-exclude himself or just simply close the account where he would be able to reopen it anytime he wished to. He didn't wish to be self-excluded because he didn't have a gambling problem and didn't want to have a bad reputation at the other casinos. But after exchanging multiple emails with the casino, casino decided to self-exclude him because this option was permanent. There is no further information on this case.
 
This complaint is from 5/2015
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Show 3 similiar complaints with 47 black points in total (5 for this casino)
Show more complaints (+5)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Castle Jackpot Casino Bonus

9.2
/10
Perfect Casino reputation reputation

Registration No Deposit Bonus - Castle Jackpot Casino

Available in Australia
  • Value per spin: £0.1
  • Wagering requirements: 1x
  • Getting this bonus is LITTLE TIME-CONSUMING
  • Maximal cashout: £50
  • Spins expire in 3 days
  • Terms apply, please gamble responsibly
  • Register a valid credit/debit card to claim this bonus
  • New players only
 
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9.2
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Castle Jackpot Casino

Available in Australia
  • Minimal deposit: £20
  • Wagering requirements: 30x bonus
  • You should get this bonus relatively FAST
  • Deposits of £20, £50 or £100 will be matched with a cash reward of the same value as per the breakdown below: i. Deposit £20-£49 = £20 cash reward ii. Deposit £50-£99 = £50 cash reward iii. Deposit £100+ = £100 cash reward
  • New players only
  • Terms apply, please gamble responsibly
  • 18+, www.begambleaware.org
  • The bonus is valid for 14 days
 
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Castle Jackpot Casino Payment methods

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