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bwin Casino Review

Rating for players from Australia: 8.6
8.8 Reputation
rating
Very Good
Reputation
Rating for players from Australia: 8.6
Very Good
Reputation
Author: Matej Novota | This review was last updated: 2020-02-19T00:00Z  

We've thoroughly reviewed bwin Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. bwin Casino is related to other online casinos listed below and its rating is also positively influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, bwin Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 9 complaints directly about this casino in our database, as well as 4 complaints about other casinos related to it. Because of these complaints, we've given this casino 6,841 black points in total, out of which 1,045 come from related casinos. You can find more information about all of the complaints and black points below.

bwin Casino appears on only one blacklist, which hasn't influenced our rating of this casino. We've chosen to ignore it either because it's related to the casino's previous owner, or because of some other applicable reason.

Warning: bwin Casino has a win limit of £250,000 per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on all of the information mentioned in this review, we can conclusively say that bwin Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
Australia
Accepted
IP addr. from
Australia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+16)
Live Chat
Language
English (+11)
Email Support
Language
English (+16)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
ElectraWorks Limited
Established
2001
Withdrawal limit
Not Limited
Licensing Authorities
Australia
Perfect
Gibraltar
Good
Bulgaria
Good
Show All (4)
Interesting Facts
  • Big casino popular in Europe
  • The maximum win from a single game is £250,000 or 10,000xBet - whichever is reached first (depending on currency. Other Operator limits may apply).
  • Owned by one of the biggest gambling companies, online since 2001
Positives
  • Website supports many languages
  • Huge selection of games
  • No withdrawal limits
  • Extensive collection of live dealer games
  • Mobile casino app for Android and iOS
Negatives
  • Live chat support is not available 24/7
  • Not all payment methods are available for all countries
  • Company focuses on sports betting rather than the casino

Complaints about bwin Casino and related casinos (13)

We have conducted extensive research on the web and as a result we have found following 13 complaints on bwin Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give bwin Casino a Very Good reputation.

Very Good Casino Reputation
Direct complaints about bwin Casino
No reaction, good regulator
Black points: 3232
The casino suspended the player's account and kept his winnings without any relevant proof.
The player won $30,000 and when he requested a withdrawal, the casino wouldn't let him withdraw his winnings and suspended his account. He had waited 7 days for the explanation and found out that his bank had returned the payment. The casino claimed that it was him, the player, who told the bank to reject the payment. They asked him to provide a proof, so he did. He asked the bank for a proof letter and sent it to the casino. The casino was still reaching for a decision and there is no further update on this case.
 
This complaint is from 9/2018
Disputed amount: $30,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 614
The player's account was closed after a second withdrawal was made without a relevant reason.
The player was self-excluded but requested an account reactivation. The casino agreed, so they played and won not once, but twice in the row. There had been no issue with the first withdrawal of £3,000 but after the second request of a withdrawal, the casino blocked the player's account with the winning of £5,000 still on it. The player was told to wait for a reply from a responsible department but never received one. There was no response from the casino and the case remains unresolved.
 
This complaint is from 11/2016
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 279
The player's winnings were on hold and her account was under the investigation.
The player won €769 and requested a withdrawal. After that, her account was suspended and under the investigation. The casino never provided any proof that Tatjana broke any rules of the casino and there was also no response to this complaint. The case remains open.
 
This complaint is from 9/2018
Disputed amount: €769.54 (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 100
The player's account was closed.
The player's account was previously closed at their request but they decided to play again and reopen it again. They made a formal request, which went through the appropriate channels and their account was reopened 24 hours later. Casino allowed the player to deposit but a few days later, the player got an email from the casino saying that they were closing their account permanently due to exclusion from Ladbrokes. The player requested their deposit funds back but we're not sure if they received them.
 
This complaint is from 7/2019
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
No reaction, good regulator
Black points: 0
The casino confiscated the player's winnings and returned her deposit due to security reasons without any proof provided.
The player deposited €400 and played with a bonus. After she completed the wagering requirements, she had €3800 on her account and wanted to request a withdrawal. The casino sent her her deposit back due to "security reasons" and informed her that she woouldn' receive any more funds. The casino never provided any proof nor responded to the complaint and the case remains unresolved.
 
This complaint is from 9/2011
Disputed amount: €3,400 (bonus money)
Read more on: askgamblers.com
Read more
Show 4 similiar complaints with 993 black points in total
Failed self-exclusion
Black points: 1414
The casino let the player deposit more money than he was allowed and he lost it all. Now he demands a refund.
The player had a £50 weekly deposit limit and sent a request for this to be raised, which should have taken 7 days according to the casino's responsible gaming terms and conditions. But before the end of that 7- day period, the player had been able to deposit a total of £5700 and withdraw £223 and then he self-excluded himself. Ever since then, the casino updated this term to be 24h. The player wants all his lost money back but the casino hadn't responded to the player since. The case remains unresolved.
 
This complaint is from 9/2015
Disputed amount: £5,427 (real money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 79
Player complained about game freezing and delayed verification process.
While playing a game, the player started experiencing a technical glitch where the game just started to freeze. They tried to fix it with changing the server, but that didn't help. The player also complained that a day after they uploaded all the documents for their account verification, the casino informed them that they had one last day to finish their upload. No updates are available ever since then and the complaint remains unresolved.
 
This complaint is from 12/2015
Disputed amount: £132 (bonus money)
Read more on: askgamblers.com
Read more
Technical glitch
Black points: 39
There was a technical glitch that happened twice in the row.
The player received a bonus round on a slot game and it froze, locked his balance and didn't work until the next day. When he received his funds back, he tried the same slot again and the same thing happened again. The customer support hasn't provided any information to the player on why this happened and it took them a long time getting the player's balance back to him, which is uncertain since the case hasn't been resolved.
 
This complaint is from 11/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
Read more
Show 1 similiar complaints with 39 black points in total
Delayed payment, status unknown
Black points: 39
Player couldn't request a withdrawal due to that option being blocked for them.
The player wanted to withdraw their winnings, but the option to make a withdrawal was blocked. They were informed by the casino to contact their customer care but every time they tried to do so, they couldn't get through. No further information was provided and the complaint remained unsolved.
 
This complaint is from 2/2016
Disputed amount: $100 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Party Casino (Same management)
No reaction, good regulator
Black points: 503 (251 for this casino)
Delayed verification and withdrawal process.
The player requested a withdrawal of $2,100 and had their account successfully verified when all of a sudden during a play, they got kicked out and their account got locked. When they contacted the support about it, they were told that their deposit hadn't cleared out yet and they were asked to provide screenshots of their bank statement which were to prove they made the deposit. Once that was sent, their account was to remain locked until everything was cleared out. We're not sure whether the player received their winnings or not. The complaint remains unsolved.
 
This complaint is from 7/2019
Disputed amount: $2,100 (real money)
Read more on: askgamblers.com
Read more
No reaction policy, good regulator
Black points: 150 (75 for this casino)
Player's accounts were closed and the winnings confiscated.
The player's account was closed and his winnings were confiscated without any warning from the casino. Two other sister casinos also closed his account claiming he broke the terms and conditions but he was told to send documents for verification and if he would pass, they would pay him his winnings. He sent those right in, in the hope to receive his money. We're not sure whether the player was paid out at last or not.
 
This complaint is from 1/2020
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
Failed self-exclusion
Black points: 19 (9 for this casino)
Failed self-exclusion.
The player deposited £30 and shortly after that, their account was blocked due to their registration at GAMSTOP. They complained about the casino allowing them to make the deposit. They also admitted to being self-excluded at one of the casino's sister site. No further details are available ever since then.
 
This complaint is from 5/2019
Disputed amount: £30 (real money)
Read more on: askgamblers.com
Read more
Complaints on related Foxy Games Casino (Same management)
No reaction, good regulator
Black points: 1418 (709 for this casino)
Withdrawal declined.
The customer verified themselves with the casino and wanted to withdraw their balance but it was declined with the explanation that the customer had self-excluded themselves from the casino's sister site. The customer claimed their exclusion should have had expired by the time of their withdrawal. The casino didn't respond to this complaint.
 
This complaint is from 6/2018
Disputed amount: £7,000 (real money)
Read more on: askgamblers.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

bwin Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Neteller Neteller €10 - €2,000
-
-
Skrill Skrill €10 - €2,000
-
-
PaySafeCard PaySafeCard €10 - €1,000
-
-
ecoPayz ecoPayz €20 - €50,000
-
-
Mastercard Mastercard €10 - €2,000
Not Available -
VISA VISA €10 - €2,000
-
-
SOFORT Überweisung SOFORT Überweisung €10 - €2,500
Not Available -
Giropay Giropay €10 - €5,000
Not Available -
WebMoney WebMoney €20 - €3,500
-
-
EPS EPS €10 - €5,000
Not Available -
Trustly Trustly €10 - €10,000
-
-
QiWi QiWi €20 - €1,000
Not Available -
Diners Club Diners Club €10 - €2,000
-
-
Maestro Maestro €10 - €2,000
Not Available -
Transferencia bancaria local Transferencia bancaria local -
Not Available -
Skrill 1-Tap Skrill 1-Tap €10 - ?
Not Available -
Rapid Transfer Rapid Transfer €10 - €5,000
Not Available -
MoneySafe MoneySafe €10 - €10,000
-
-
Interac Interac -
Not Available -
Klarna Klarna €10 - €2,500
Not Available -
Fast Bank Transfer Fast Bank Transfer €20 - €70,000
-
-
MuchBetter MuchBetter €10 - €10,000
-
-
CashtoCode CashtoCode €10 - €100
Not Available -

bwin Casino Games

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