Home Complaints Bitcoincasino.us - Player’s winnings have been capped.

Amount: 90 mBTC

Bitcoincasino.us - Player’s winnings have been capped.

4.9/10 Bad reputation Submitted: 18 Jun 2020 | Case closed : 13.07.2020
Our verdict

Unjustified complaint

REJECTED

Case summary

13 Jul 2020

The player from United States had his winnings capped. After a closer examination, we ended up rejecting this complaint as unjustified.

Written by Petronela
Casino analyst and complaint specialist
Public

I win 140mbtc no wonder when I'm withdrawing it not sending me email to confirm my address cause they doing some fishy shit on it ....they said mX cash out is 50mbtc only free spin bonus ....I deposit 11mbtc and get a free spin bonus on my free spin I only win1.3mbtc not even close to the 50max they talking about the rest of the bitcoin I win that and they took it just like that wow....what is wrong with all this casino they only want to RIP off and not pay I deposit 18x 10mbtc or more here and when I win they dont wanna give my winning they only give me 50mbtc they compiscate 90 for what with the deposit money wow

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Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.bitcoincasino.us/terms-and-conditions:

"If you claim a bonus, the maximum winnings that will be paid out resulting from a bonus are as follows:

Registration free spins max cashout = 0.01 BTC or the equivalent amount in another available currency.

Free spins bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Friday Free spins max cashout = 0.05 BTC or the equivalent amount in another available currency.

Cashback bonus max cashout = 0.2 BTC or the equivalent amount in another available currency.

Comp points bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Welcome bonus (1st, 2nd, or 3rd) max cashout = 2 BTC or the equivalent amount in another available currency.

Everyday reload deposit bonus max cashout = 0.5 BTC or the equivalent amount in another available currency.

Weekend bonus max cashout = 2 BTC or the equivalent amount in another available currency."

 

Could you please confirm that you have redeemed one of the following bonuses?

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I would like to emphasize, that according to our Fair Gambling Codex /fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated winnings from a bonus play? Looking forward to hearing from you. Thank you.

Best regards,

Petronela

Public

I dont know which category my bonus will fall cause I deposit 11mbtc and get a free spin bonus so that with my deposit and with the free spin bonus free spin bonus only win 1.3mbtc not the 140 I win

Public

Dear Scott,

Could you please confirm the following?

You have deposited 11mBTC (0,011 BTC).

You have received Free Spins.

You have accumulated a win of 140 mBTC (0,14 BTC).

Maximum cash-out from Free Spins bonus is 50mBTC (0,05 BTC)

Thank you.

 

Public

I deposit 11mbtc I receive a free spin when I play the free spin only win 1.3mbtc then I play different machine after the free spin and win 140

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Public

Dear Scott,

After you have won 1,3 mBTC from Free Spins, did you complete wagering requirements on those winnings?

"All bonuses (unless otherwise specified) need to be wagered 40 times before the funds can be withdrawn."

It means that 1,3mBTC must be played through 40 times, you need to place total bets in amount of 52mBTC (40 x 1,3 mBTC = 52mBTC) and then maximum withdrawal from this bonus would be 50mBTC. Have you succeeded in withdrawing any winnings?

Additionally, if you believe that the games are controlled by the casino, I want to inform you that we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Thank you in advance for your reply and understanding.

Public

Yes I do complete all the wager

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Dear Scott,

If you have completed wagering requirements there should be no reason to withhold your withdrawal, but please understand that only 50mBTC will be available for a withdrawal. If you have already received your payment, I’m afraid there is nothing else we can do for you. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Public

50mbtc max cash out maybe that's ok if you dont deposit anything! Let put it this way what if I deposit 500mbtc or let just say 60mbtc and I claim the free spin too so means my max cash out is 50mbtc that's like saying I let my self to get rip off by playing in this casino I deposit 60mbtc and can only widraw 50mbtc I win that's doesn't sound or look right....do you get what I mean.....maybe that 50mbtc max is only apply to people that has no deposit I did put money in

Public

Dear Scott,

I understand your point. You have deposited funds in to your account and received Free Spins on top of your deposit. Now, inside the account, you should see 2 different balances. The one with your original deposit (real money) and Free Spins. The balance with Free Spins has a maximum cash out 50mBTC. The one with the original deposit should be separated from this. I have opened an account and I believe these two different balances should be visible in the section "History".

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The win from Free Spins was 1,3mBTC, wagered completely and reached 140mBTC

How much was the win from the deposit 11mBTC?

I have checked T&Cs, and this is what I found https://www.bitcoincasino.us/terms-and-conditions:

„All the bonuses are non-sticky. It means, you cannot request your withdrawal until wagering requirements are fully fulfilled. Also, you start playing for real money first, then for bonus money, and as soon as bonus money is lost, the bonus also gets lost."

According to this, I assume that your original deposit has been lost as it has been used before your Free Spins were activated.

Public

Dear Scott,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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Ass I know when you deposit you activate the bonus first before you deposit that's goes to every casino so its automatic already and you can play your ballance and play the free spin after right

Public

Dear Scott,

Please understand, that every casino and every bonus is different. The wagering order has been explained in my previous answer. Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

 

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After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.