Home Complaints Ares Casino - Player’s struggling to withdraw her bonus winnings.

Amount: €500

Ares Casino - Player’s struggling to withdraw her bonus winnings.

6.8/10 Good reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

4d 11h 50m 37s

Case summary

3 days ago - 18 Jun 2020

The player from Germany is experiencing difficulties withdrawing her bonus winnings.

Written by Petronela
Casino analyst and complaint specialist
Show English translation Show German original

Has always offered me the coupon bonus and of course I have to deposit 2 mall played me down 1500. And 3rd mall I want my profit !!!!! Now I have left it as it is and I am no longer playing schauma mall if I can get money

MfG DresselV

Automatic translation

Dear Vesela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your bonus winnings? Which exact bonus you have redeemed any played? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,


Vesela has 4d 11h 50m 37s to reply