Home Complaints Ares Casino - Player’s struggling to withdraw her bonus winnings.

Amount: €500

Ares Casino - Player’s struggling to withdraw her bonus winnings.

6.8/10 Good reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

4d 11h 50m 37s

Case summary

3 days ago - 18 Jun 2020

The player from Germany is experiencing difficulties withdrawing her bonus winnings.

Written by Petronela
Casino analyst and complaint specialist
Public
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Has always offered me the coupon bonus and of course I have to deposit 2 mall played me down 1500. And 3rd mall I want my profit !!!!! Now I have left it as it is and I am no longer playing schauma mall if I can get money


MfG DresselV

Automatic translation
Public

Dear Vesela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your bonus winnings? Which exact bonus you have redeemed any played? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Vesela has 4d 11h 50m 37s to reply