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Frank Casino Review

Players from Australia Not Accepted
9.3 Reputation
rating
Perfect
Reputation
Players from Australia Not Accepted
Perfect
Reputation
Author: Matej Novota | This review was last updated: 2020-01-25T00:00Z  

We've thoroughly reviewed Frank Casino and gave it a perfect reputation rating, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Frank Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Frank Casino is one of the biggest online casinos with huge revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 3 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,374 black points in total, out of which 6 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review and our perfect reputation rating of this casino, we can conclusively say that Frank Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

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Residents from
Australia
Not accepted
IP addr. from
Australia
Not blocked
VPN
usage
Allowed
Website
Language
English (+16)
Live Chat
Language
English (+1)
Email Support
Language
English (+1)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
Sunlet Services Ltd
Established
2014
Withdrawal limit
$100,000  per month
Licensing Authority
Curaçao
Questionable
Interesting Facts
  • Medium sized casino popular in Europe
Positives
  • Original and complex bonus & loyalty system
  • Popular progressive jackpot slots
  • High withdrawal limit
  • Huge selection of game providers
  • Fast and professional customer support
  • Wide variety of casino games – over 700
  • Daily slots tournaments
  • Casino reacts on every public complaint
Negatives
  • Bank transfer is not available for withdrawals

Complaints about Frank Casino and related casinos (5)

We have conducted extensive research on the web and as a result we have found following 5 complaints on Frank Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Frank Casino a Perfect reputation.

Perfect Casino Reputation
Direct complaints about Frank Casino
Uncertain case, good regulator
Black points: 866
The terms and conditions were breached due to interfering with a software and all the funds were seized.
The player became a regular and loyal customer and never had any problems with the casino until the new manager replaced the old one. When they requested a withdrawal of €10,483, it was denied due to interfering with a software, which is strictly prohibited by the terms and conditions rules of the Frank Casino. Player insisted on that they never violated the terms and conditions. Player had fulfilled all the requirements of the casino and passed the identity verification. The casino didn't provide any relevant evidence which is why the complaint remains unresolved. Player had indeed contacted the relevant regulatory body as suggested within Askgambler's public message.
 
This complaint is from 5/2018
Disputed amount: €10,483 (real money)
Read more on: askgamblers.com
Read more
No reaction, passive regulator
Black points: 377
Player’s experiencing difficulties to complete KYC verification.
The player from Switzerland is having difficulties withdrawing his winnings due to an incomplete KYC process. We closed the complaint as ‘unresolved’ because the casino failed to reply.
 
This complaint is from 3/2020
Disputed amount: €600 (real money)
Read more
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Failed self-exclusion
Black points: 125
Six months after their self-exclusion, the player was able to make a deposit and play without any problem.
The player asked the casino to get self-excluded and was told not to log in to or play from their account for seven days. About six months later, the player tried to log in to that account only to found out that they were able to deposit $250. There's no further information about this complaint but it remained unresolved.
 
This complaint is from 11/2019
Disputed amount: $250 (real money)
Read more on: latestcasinobonuses.info
Read more
Complaints on related SlotV Casino (Same owner)
Waiting for decission of regulator
Black points: 0
Player’s winnings have been cancelled.
The player from Indonesia has been accused of breaching bonus terms and conditions.
 
This complaint is from 5/2020
Disputed amount: $30 (real money)
Read more
Read more
Complaints on related APlay Casino (Same owner)
Technical glitch
Black points: 60 (6 for this casino)
Winnings lost due to a technical issue.
The player played with a bonus free spins and managed to acquire some winnings - it was around RUB3,500 but he doesn't remember the exact amount. As it turned out, he was not the only player affected by this technical glitch. The casino support told him the issue was already dealt with at the technical department and they would contact him via email as soon as they had an answer. There has been no reaction to this complaint from the casino.
 
This complaint is from 2/2020
Disputed amount: $60 (bonus money)
Read more on: latestcasinobonuses.by
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Frank Casino Bonus

9.3
/10
Perfect Casino reputation reputation

1st Deposit Bonus - Frank Casino

Not Available in Australia
  • Minimal deposit: €600
  • Value per spin: €0.2
  • Wagering requirements: 35x (bonus + deposit)
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • There are more options for the first deposit bonus available
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
9.3
/10
Perfect Casino reputation reputation

2nd Deposit Bonus - Frank Casino

Not Available in Australia
  • Minimal deposit: €600
  • Value per spin: €0.2
  • Wagering requirements: 35x (bonus + deposit)
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • There are more options for this deposit bonus available
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
9.3
/10
Perfect Casino reputation reputation

3rd Deposit Bonus - Frank Casino

Not Available in Australia
  • Minimal deposit: €500
  • Value per spin: €0.2
  • Wagering requirements: 35x (bonus + deposit)
  • Maximal bet: €5
  • You should get this bonus relatively FAST
  • There are more options for this deposit bonus available
  • New players only
  • Terms apply, please gamble responsibly
 
  • Restricted countries:
Activate bonus
IN YOUR ACCOUNT
Visit Casino
9.3
/10
Perfect Casino reputation reputation

Cashback Bonus - Frank Casino

Not Available in Australia
  • Maximal cashback: $1,000
  • Wagering requirements: 3x
  • You should get this bonus relatively FAST
  • All bonuses are available only within 5 days after registration
  • The amount of money lost in the game should be at least $1,000 (or its equivalent in other currencies)
 
  • Restricted countries:
Submit documents for
ID VERIFICATION
Visit Casino

Frank Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill €25 - €2,000
€25 - €2,000
-
Neteller Neteller €50 - €2,000
€50 - €2,000
-
PaySafeCard PaySafeCard €5 - €500
Not Available -
ecoPayz ecoPayz €5 - €500
-
-
VISA VISA €5 - €2,000
€5 - €2,000
-
EntroPay EntroPay €5 - €500
Not Available -
Mastercard Mastercard €5 - €2,000
€5 - €2,000
-
SOFORT Überweisung SOFORT Überweisung €5 - €500
Not Available -
Giropay Giropay €5 - €500
Not Available -
POLi POLi €5 - €500
Not Available -
iDEAL iDEAL - - -
Moneta Moneta €5 - €250
€5 - €250
-
Trustly Trustly €5 - €500
-
-
EPS EPS €5 - €500
Not Available -
QiWi QiWi €5 - €250
€5 - €250
-
WebMoney WebMoney €5 - €250
€5 - €250
-
EuTeller EuTeller €5 - €250
-
-
Nordea Nordea €5 - €500
Not Available -
VISA Electron VISA Electron €5 - €2,000
€5 - €2,000
-
Maestro Maestro €5 - €2,000
€5 - €2,000
-
Zimpler Zimpler €5 - €250
-
-
SIRU SIRU €5 - €250
Not Available -
Rapid Transfer Rapid Transfer €50 - €500
Not Available -
Alfa-click Alfa-click €5 - €2,000
Not Available -
Yandex Money Yandex Money €5 - €250
€5 - €250
-
Klarna Klarna - - -
МИР - Mir МИР - Mir €5 - €250
Not Available -
MuchBetter MuchBetter €5 - €250
-
-
Siirto Siirto €5 - €500
-
-

Frank Casino Games

Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Keno
Scratch cards

Frank Casino Game providers

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